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How to Reset your decoder

Resetting of DStv decoders

19 April 2017

Resetting your DStv decoder is often a quick solution for viewing problems. Some of the symptoms you may experience are:

The remote control has stopped working or the picture is frozen or broken into blocks or channels can't change or audio is missing.

Resetting will clear the temporary data on the decoder RAM (Random-Access Memory) and restore standard settings.

If you've tried resetting multiple times without success, it could mean that your decoder is faulty. Before buying a new decoder you're welcome to bring it to our shop for a free test.

Besides the well known method of switching your decoder power off and on again there are also specific resetting instructions per decoder model below:

HD PVR 2 Tuner



Dual View 820

DSD 720, 720i

DSD 1110

DSD 910, 933, 990

OVHD Parental Settings

OVHD parental control settings - we are OVHD accredited installers

05 April 2017

Did you know that OVHD is Free to View? Here's a few tips if you already have OVHD installed:

Parents can now lock certain mature rated programmes from being shown to their children.

Follow these steps to activate the parental control function:

Reset Parental Control PIN:

If you've forgotten your parental control PIN, please use your mobile phone to dial

Detune Your TV set & Save

De-tune your Television set and save money off TV Licenses

28 March 2017

We all know that if you are in possession of a Television set, you need to have a valid TV license in South Africa. To define: This is any device (decoder & TV) designed or adapted to be capable of receiving a broadcast television signal.

But, did you know that you do not need to pay this license if none of your devices can receive broadcast television signal?

How does one accomplish this?

You need to remove the TV tuner from the device & rendering the device incapable of receiving broadcast TV signal. At TV & Video Doctor we offer this service, bring your device into our shop, we then remove the TV tuner & guarantee our work, or your money back.

Tip: Remember to make use of professionals for this service!

Once the TV tuner has been removed the device needs to be checked by an SABC inspector - who charge R300. To ensure that you comply with the Broadcasting Act, No 4 of 1999 - you need to send proof to the SABC yearly that your TV cannot receive broadcast TV signal.

Extend your HDMI cables!

HDMI over Cat6 extender

16 March 2017

Did you know that HDMI (High Definition Multimedia Interface) cables are seldom longer than 15 meters? This is because a HDMI cable distance of more than 20 meters from your Explora to TV looses too much signal strength and so your TV will not display a 1080 HD (High Definition) picture. To make sure that you are using your television set to it's full potential, you should run a HDMI cable to your TV and not the typical round coaxial cable which does not carry an HD signal.

That's the reason why the display televisions at shops seem of a better quality.

However if you run a HDMI cable longer than 20 meters, you may experience loss of quality and sometimes it will not work at all.

The solution to this dilemma is a HDMI Extender, which consists of a transmitter and receiver with Cat6 (Catagory 6 Ethernet) cable between them.

The Cat6 cable can potentially carry the HDMI signal as far as 50 meters (or even 120 meters), depending on the transmitter unit. So you can run long cables to your second or third Television and still see a crystal clear 1080 HD picture.

The HDMI to Cat6 extender is a sure winner if you want to get the most from your expensive HD TV.

Link your DStv Explora Wirelessly

DStv WiFi Connector installation from TV Video Doctor

09 March 2017

Did you know that is is possible to link your current DStv Explora to your Wireless router?

This device is called the DStv WiFi connector. To start the Automatic setup, follow the easy step-by-step instructions below.

For more information about the DStv WiFi connector, contact us today!

Explora Decoders - Old Vs. New

Explora decoder - Old Vs. New - Which is better?

01 March 2017

What are the differences between the two models? It's important to know that there are two versions of the DStv Explora decoder, each with their own respective remote controls.

Here are some of the major changes.

Is your DSTV system compatible for the 2017 changes?

New Multichoice Satellite brings chagnes in 2017

30 October 2016

Change can be an exciting thing if you are prepared for it, but how will you know if your current DStv system will be compatible for the changes from Multichoice in 2017?

If you have an unicable switch behind your decoder that has less than a 4 cable feed from the dish your decoder will not work. If you see only 2 cables coming from your dish into the unicable switch you will need to upgrade your current infrastructure. And a Multichoice approved dish of minimum 80cm and larger will be required to ensure good reception.

Services such as BoxOffice and Catch up along with all channels will be sent on 4 different frequencies in vertical high, vertical low, horizontal low and horizontal high, meaning that your DSTV system needs to accommodate double the signal that it currently does.

If you already have a Quad LNB with multi-switch, a Smart LNB, an IP system or a fiber optic system you will be good to go when the switch over comes in 2017.

If you still have one of the decoders listed below you will need to upgrade your system before then;

Should you require more information regarding the new changes to come or if you need an accredited installer to assist with upgrading your current system to accommodate this new changes to come, please do not hesitate to give us a call.

New Multichoice Satellite brings changes in 2017

New Multichoice Satellite brings chagnes in 2017

23 October 2016

On Wednesday, 24 August 2016 at 07:16 p.m. Multichoice launched a new satellite called the IS20B from the Guiana Space Center in Kourou, French Guiana.

The IS20B satellite is mainly a back up for the IS20 satellite should something go wrong with the current DSTV satellite.

The new IS20B satellite is located next to the current IS20 satellite to allow the dishes to face the same way. The new satellite will make way for more channels as it allows more band width space.

The new IS20B satellite will use different frequency’s and would require that your current DSTV system needs to be upgraded to be able to see these new frequency’s. If you current decoder is still one of the old SD PVR decoders your decoder will not work on the new satellite and you may need to upgrade to the new Explora decoder with the new Smart LNB.

So how will you know if your current DStv system will be compatible for the changes to come in 2017?

Keep your eye on this space for our next post on "Is your DSTV system compatible for the change in 2017?"

The new Explora 2 & A7 remote

The new Explora 2 and A7 remote announced

18 October 2016

Multichoice will be launching the new Explora 2 in mid-October 2016. The new Explora 2 has a much smaller hard-drive (1 TB) compared to the Explora 1 (2 TB) but will be almost 50% more efficient.

Multichoice said that they will be running 2 versions of catch-up services to support the older Explora as well as the new Explora 2 decoder and can record up to 80 hours of HD content.

The Explora 2 will have the same extensive Catch-up services and ability to rent up to 30 BoxOffice movies. It will also have internet connectivity for Catch-up Plus, remote recording and ShowMax.

The new Explora 2 will be launched with the new A7 remote that will have nifty features available. When you pick up the new A7 remote the buttons will illuminate, a feature that would be great for a person who likes to watch TV at night. It also has a function to notify you when the batteries are running low or needs to be replaced.

There is also a ShowMax button for one-touch access. The new remote can also be programmed to control TV sets produced by major brands such as LG and Samsung as well as any other electronics such as amplifiers. The A7 remote can also be paired with all the current DStv decoders.

This new Explora 2 decoder and A7 remote will land in stores mid-October 2016 and will retail at R1499.00. This price will be fixed until the end of 2017.

OVHD 3rd birthday + changes October 2016

OpenView HD 3rd birthday brings new changes in October 2016

8 October 2016

OpenView HD has seen a significant increase in the number of activations in the past months, with more than a thousand households activating OVHD per day. This month they will surpass half a million activations of its free digital satellite TV service.

Some changes can be expected on this digital satellite TV platform as a result of the number of growth and as part of its annual content review. Four of the current channels will go off air from end September 2016 to mid-October 2016 and move to different satellite platforms.

These channels are:

AStv will move to StarSat (The old Top TV)
Spirit Word - Still to be advised in OVHD press release.
Wild TV Africa - Still to be advised in OVHD press release.
Ekurhuleni TV - Still to be advised in OVHD press release.

To coincide with OpenView HD’s 3rd birthday in October 2016 they will be announcing a new channel launch.

DStv adds two new radio channels

New radio channels on DStv

28 August 2016

Good news for the music listeners out there, Multichoice has added two new radio stations to their audio channel list. The Namibian-based Christian community radio station Channel 7 FM will air on DStv channel 825 on 1 September 2016. Radio Islam also launches on 15 September 2016 on DStv channel 826. Radio Islam is an award-winning station focusing on Islamic culture.

These channels will be available to DStv Premium, DStv Extra, DStv Compact, DStv Family, DStv Access and DStv EasyView customers in South Africa.

Trace Africa - New Music Channel on DStv

Trace Africa music channel

21 August 2016

Multichoice has announced that it will be adding a new music channel dedicated to African music! TRACE Africa will premiere on 1 September (channel 326). Viewers can look forward to exclusive music videos & documentaries with the focus on Southern African artists. This fresh Southern African music channel will be offering fans a large variety from House, Afro-pop, Kwaito, Rumba & much more!

TRACE Africa will replace TRACE Sport Stars (channel 188) which will not air post 30 August 2016. Remember to catch this new DStv music channel on your DStv decoder!

M-Net & DSTV channels shine at 68th Emmys!

68th Emmy Awards

28 July 2016

The 68th Annual Primetime Emmy Awards honored the best in prime time television programming from June 1, 2015 until May 31, 2016, as chosen by the Academy of Television Arts & Sciences. With more than 113 shows that you can see on DSTV nominated. M-Net channels tallied to a total of 67 nominations.

Other DStv channels also shone with FOX (125), HISTORY® (186), BBC First (119), Cartoon Network (301) and 14 other channels accepting 46 nominations collectively.

DStv Compact adds FOX as Free channel!

17 July 2016

MultiChoice has recently added one free channel for DStv Compact subscribers.

DSTV channel 125 - FOX has been added to the DSTV Compact package, at no extra cost. Fox and MultiChoice promises premieres of the best shows on the channel within hours of the United States broadcast, in full-HD.

DSTV Compact now offers:

Link 3 decoders in XtraView!

Link three HD decoders on your XtraView Subscription

13 July 2016

Multichoice has recently announced that you can now add a third XtraView decoder to your DSTV subscription. This means that it is possible to view three different channels in three different rooms, all on one subscription. You only pay R85 x 2!

Mark Rayner, CEO for MultiChoice South Africa commented 'We want to equip our customers to have a great entertainment experience in their homes. The ability to connect three decoders under one subscription gives our customers more flexibility to create a set up that suits their family,'

Remember, the older decoders do not support this 3 decoder arrangement feature through XtraView. As a DSTV subscriber you must use a DSTV Explora decoder as your primary decoder, then link any combination of DSTV HD decoders or DSTV Explora in this three decoder arrangement finally making it possible to have three independant viewing environments!